Delta Airlines Wheelchair Assistance: A Complete Guide for Passengers

Delta Airlines wheelchair assistance is available for passengers who need mobility support at the airport, during boarding, while making a connection, or after landing.

Passengers can request accessibility assistance before travel and provide Delta with information about personal wheelchairs, scooters, batteries, and other mobility devices.

Does Delta Airlines Provide Wheelchair Assistance?

Yes. Delta provides wheelchair and mobility assistance for passengers who need additional support while travelling through an airport.

Depending on the passenger's needs, assistance may include:

• Help navigating the airport terminal
• Wheelchair assistance to the departure gate
• Help during boarding
• Aisle-chair assistance when required
• Assistance during flight connections
• Help leaving the aircraft
• Assistance towards baggage claim

How Do I Request Wheelchair Assistance on Delta Airlines?

The easiest approach is to add your accessibility requirements to your reservation before arriving at the airport.

After booking your flight, open your reservation through Delta's My Trips section and look for Accessible Services. Depending on your requirements, you can provide information about the type of mobility assistance you need.

You can also contact Delta Accessible Travel Services at 404-209-3434 if your requirements are more complicated.

For current airline instructions, visit the official Delta wheelchair services page.

When Should I Request Delta Wheelchair Assistance?

It is better to arrange wheelchair assistance before your travel date rather than waiting until you reach the airport.

Advance planning is particularly useful if you are travelling with:

• A power wheelchair
• A mobility scooter
• A lithium battery
• A large or heavy mobility device
• A wheelchair requiring disassembly
• Special transfer requirements

What Type of Wheelchair Assistance Should I Request?

Tell Delta exactly what you can and cannot do without assistance.

For example, explain whether you:

• Can walk short distances
• Need a wheelchair only for long airport distances
• Cannot use stairs
• Need assistance up to the aircraft door
• Cannot walk through the aircraft aisle
• Need an aisle chair
• Are travelling with your own wheelchair

Giving accurate information makes it easier for airport staff to arrange appropriate assistance.

Can I Bring My Own Wheelchair on Delta Airlines?

Yes. Passengers can travel with personal wheelchairs, scooters, and other mobility devices on Delta flights.

Depending on the wheelchair, aircraft, and available storage, the device may need to be transported in the aircraft cargo compartment.

If you are bringing your own device, provide Delta with its dimensions, weight, battery type, and handling requirements.

What Information Should I Give Delta About My Wheelchair?

Before travelling, write down important information about your mobility device.

• Manufacturer
• Model
• Approximate weight
• Height
• Width
• Length
• Battery type
• Whether the wheelchair folds
• Which components are removable
• How the device should be switched off
• Safe lifting and handling instructions

What Is Delta's Mobility Device Handling Form?

Delta provides information that passengers can use to explain how a wheelchair or scooter should be handled.

This is particularly useful for powered or customised mobility devices that airport employees may not immediately know how to operate, fold, or disassemble.

You can find Delta's current mobility-device information and handling guidance on its Wheelchairs, Scooters and Assistive Devices page.

Should I Photograph My Wheelchair Before Flying?

Taking photographs before handing your wheelchair to airline staff is a useful precaution.

Take clear photographs of:

• The complete wheelchair
• Wheels and frame
• Joystick and controls
• Battery area
• Removable components
• Any existing marks or damage

Keep these photographs until your trip is complete.

Can I Fly With a Power Wheelchair on Delta?

Yes. Powered wheelchairs and mobility scooters can be accepted, but additional handling rules may apply because of their batteries.

Battery types can include:

• Lithium-ion batteries
• Non-spillable batteries
• Spillable batteries
• Gel-cell batteries

Battery requirements can change depending on the device and battery configuration. Check Delta's current guidance before travelling instead of relying on old battery information.

How Do I Know If My Wheelchair Will Fit on the Aircraft?

Large powered wheelchairs can sometimes create loading challenges because cargo-door dimensions differ between aircraft.

Measure your wheelchair in its smallest safe configuration and keep the measurements available when speaking with Delta.

If you are unsure whether your device can be accommodated, contact Delta Accessible Travel Services before departure.

Should I Remove Parts From My Wheelchair?

Remove loose, valuable, or easily damaged parts when practical.

Examples can include:

• Seat cushions
• Joystick controls
• Headrests
• Footrests
• Side guards
• Removable bags

Label removable parts with your name and contact information.

What Happens at Delta Check-In?

Tell the Delta representative that you have requested wheelchair assistance.

If you are travelling with your own mobility device, provide relevant handling and battery information.

Do not assume that the airport team already has every detail from your booking. Confirm your requirements again at check-in.

Can Wheelchair Passengers Preboard Delta Flights?

Travellers who require additional time or assistance should speak with the gate agent about preboarding.

Preboarding can make it easier to use an aisle chair, transfer to the aircraft seat, or get settled before general boarding.

What Is an Aisle Chair?

An aisle chair is a narrow chair designed to move through an aircraft aisle.

A passenger who cannot walk from the aircraft door to their seat may need aisle-chair assistance.

Tell Delta before boarding if you require this service.

What If I Cannot Use Aircraft Stairs?

Tell Delta if you cannot safely climb or descend stairs.

This information is especially important at airports or boarding locations where an aircraft may not always use a standard jet bridge.

What Happens During a Connecting Delta Flight?

Wheelchair assistance can also be important during a connection, particularly at a large airport.

Tell Delta if you need assistance after leaving your first flight and travelling to the next departure gate.

If you have limited mobility, avoid choosing an unnecessarily tight connection where possible.

What If My Connecting Flight Is Operated by Another Airline?

If another carrier operates part of your itinerary, check that airline's accessibility requirements as well.

Mobility-device and battery procedures can differ between airlines and aircraft.

Will Delta Return My Wheelchair After Landing?

Tell Delta staff where you need your mobility device returned after arrival.

The exact process can depend on the airport, aircraft, and how the wheelchair was transported.

Confirm the return arrangement before the wheelchair is handed over for loading.

What Assistance Is Available After Landing?

Depending on the assistance requested, support may include:

• Help leaving the aircraft
• Aisle-chair assistance
• Airport wheelchair assistance
• Help reaching a connecting gate
• Assistance towards baggage claim

What If Delta Damages My Wheelchair?

Inspect your mobility device as soon as it is returned and report any problem before leaving the airport.

Keep:

• Before-travel photographs
• Photos showing the damage
• Wheelchair make and model
• Serial number
• Boarding pass
• Mobility-device tag
• Any report or claim reference

If you need further accessibility help, contact Delta Accessible Travel Services at 404-209-3434.

Does Delta Charge for Wheelchair Assistance?

Wheelchair assistance is an accessibility service and should not be confused with optional travel products such as seat upgrades or ordinary baggage services.

For the latest rules covering mobility and assistive devices, check Delta's official accessibility information before travel.

How Do I Contact Delta About Wheelchair Assistance?

For other airline contact information, see our airline customer service phone numbers guide.

Delta Airlines Wheelchair Assistance Checklist

Before leaving for the airport:

• Request wheelchair assistance
• Confirm the request in your reservation
• Save your Delta confirmation number
• Measure your personal wheelchair
• Photograph your mobility device
• Check the battery type
• Prepare handling instructions
• Label removable parts
• Allow extra airport time
• Confirm assistance at the gate
• Confirm assistance again during connections

Frequently Asked Questions

Related Delta & Airline Guides

• View All Delta Airlines Help Guides
• Delta Airlines Rebooking Guide
• Delta Same-Day Flight Change
• What Happens If You Miss a Delta Flight?
• Delta Flight Cancellation and Refund Guide
• American Airlines Wheelchair Assistance
• United Airlines Wheelchair Assistance
• Southwest Airlines Wheelchair Assistance
• Airline Customer Service Phone Numbers

Final Word

Delta Airlines wheelchair assistance can make the airport and boarding process easier for passengers with limited mobility. The key is to explain your requirements clearly and arrange assistance before departure whenever possible.

If you are travelling with your own wheelchair or scooter, prepare its dimensions, weight, battery information, and handling instructions before arriving at the airport.

For official accessibility assistance, contact Delta Accessible Travel Services at 404-209-3434.