Need help with an Amtrak reservation, train change, cancellation, refund, or upcoming trip? The main Amtrak customer service phone number is 1-800-USA-RAIL (1-800-872-7245).
Alternative / Third-Party Travel Assistance: +1-833-319-4929
+1-833-319-4929 is an alternative third-party travel-assistance number and is not Amtrak's official customer-service number.
What Is the Amtrak Customer Service Phone Number?
The official Amtrak reservations and customer service number is 1-800-872-7245.
You can use this number for assistance with an existing or upcoming train journey.
Common reasons for calling include:
- Making a train reservation
- Getting help with an existing booking
- Changing travel plans
- Cancelling a reservation
- Asking about a refund
- Checking train information
- Requesting accessibility assistance
How Do I Speak to Someone at Amtrak?
Call 1-800-872-7245 and follow the telephone prompts.
If you need personal assistance, use the option for a live agent when prompted.
Keep your reservation information ready before calling so the representative can locate your trip quickly.
What Information Should I Have Before Calling Amtrak?
Keep the following details available:
- Passenger name
- Reservation number
- Train number, if known
- Departure station
- Arrival station
- Travel date
- Email address used for booking
- Amtrak Guest Rewards number, if applicable
- Details of the change or problem
Can I Call Amtrak to Change a Reservation?
Yes. Amtrak customer service can help with an existing reservation.
Call 1-800-872-7245 and keep your booking details ready. Depending on your ticket and requested change, fare rules and a difference in price may apply.
If your train is departing soon, contact Amtrak promptly rather than waiting until after the scheduled departure.
Can I Call Amtrak to Cancel a Ticket?
Yes. Amtrak customer service can help with reservation and ticket cancellation questions.
Whether you receive a refund, eVoucher, or another outcome depends on the fare purchased, when you cancel, and the applicable ticket conditions.
Check your fare conditions before confirming the cancellation.
Can I Call Amtrak About a Refund?
Yes. If you cancelled a reservation and have questions about your refund or ticket value, contact Amtrak at 1-800-872-7245.
Have your original reservation and payment information ready.
For a time-sensitive reservation problem, phone or live support is usually more appropriate than email.
What Is the Amtrak Phone Number for International Visitors?
International visitors can call Amtrak at 1-215-856-7924.
This can be useful for travellers outside the U.S. who cannot use the standard toll-free number.
What Is the Amtrak Group Travel Phone Number?
For group travel requests, Amtrak lists:
Group travel is handled separately from general reservations, so larger parties should use the dedicated group contact.
What Is the Amtrak Guest Rewards Phone Number?
For Amtrak Guest Rewards assistance, call:
This number can be useful for:
- Guest Rewards accounts
- Points
- Reward travel
- Account information
- Member details
Can I Contact Amtrak About Accessibility Assistance?
Yes. Call 1-800-872-7245 for accessibility-related requests.
If you are already at a staffed station, you can also speak directly with an Amtrak employee about immediate accessibility needs.
Is There a TTY/TDD Option for Amtrak?
Amtrak directs TTY/TDD users to dial 711 to reach a Telephone Relay Service operator.
Digital support options such as SMS and web chat may also be available.
Can I Text Amtrak Customer Service?
Yes. Amtrak provides SMS support through its main contact number during published support hours.
Text support may be convenient for general questions that do not require a lengthy phone conversation.
Does Amtrak Have Live Chat?
Yes. Amtrak provides live-agent chat through its official contact channels.
Live chat can be useful for:
- Existing reservation questions
- General travel assistance
- Booking information
- Questions that automated support cannot resolve
Can I Email Amtrak?
Yes. Amtrak provides an online email form for general enquiries, suggestions, and travel feedback.
However, email is not the best channel for an urgent change or cancellation. Use phone or live support when your train is departing soon.
How Do I Contact Amtrak About a Delayed or Cancelled Train?
Start by checking your current train status and any active service alerts.
If the disruption affects your reservation and you need help with alternative travel arrangements, contact Amtrak customer service at 1-800-872-7245.
Have these details ready:
- Train number
- Reservation number
- Departure station
- Destination
- Preferred alternative travel option
What If I Need Help at an Amtrak Station?
If you are already at a staffed station, speak with an Amtrak employee or ticket agent.
This can be useful when:
- Your train has been cancelled
- You missed a connection
- Your train is significantly delayed
- You need accessibility assistance
- You have an immediate boarding problem
- Your departure is approaching
What Is the Best Way to Reach Amtrak Quickly?
For a reservation that requires immediate attention, calling 1-800-872-7245 is a direct option.
For specialised requests:
- General reservations: 1-800-872-7245
- Guest Rewards: 1-800-307-5000
- Group travel: 1-800-872-1477
- International visitors: 1-215-856-7924
- TTY/TDD: Dial 711
Frequently Asked Questions
Final Word
The main Amtrak customer service phone number is 1-800-872-7245.
Use it for reservations, existing-trip assistance, changes, cancellations, accessibility requests, and general travel help.
For specialised support, Amtrak also provides separate contacts for Guest Rewards, group travel, and international visitors.
For independent travel assistance, +1-833-319-4929 is an alternative third-party travel-assistance number.